Refunds & Returns Policy
All orders can be canceled before packaging and shipping process has started, otherwise it can no longer be canceled.
We value your satisfaction. Nothing gives us more pleasure than seeing you happy and satisfied with our store products and services. We want you to shop with confidence. That’s why we proudly offer full satisfaction guarantees that ensure you’ll receive your purchased items on time and as promised.
Everyone who shops on automerchmart.com receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (15 business days);
- full or partial refund if the item is not as described or damaged;
- full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused).
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within:
- 10 business days after the order is delivered;
- 15 business days since your order was placed. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We are proud to say that our store policies enable us to provide easy return options to our customers. If you are not satisfied with your purchase, you can return it for a replacement or refund.
You have the right to return your order within 10 calendar days starting from the day on you have received your package.
The product must be in an unused condition and in its original packaging, if possible, with all its accessories and all packaged components.
Shipping costs will be the responsibility of the customer in cases of buyer personal reasons, such as didn’t like the color/quality, changed your mind, ordered by mistake, etc.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or a faulty product.
How to Return an Item
If you want to initiate a return, please complete the following steps:
- Please send us a photo of the products you’ve received with the return request to the firstname.lastname@example.org and we will guide you through the steps.
- Return the item to the provided address in response email within 10 calendar days and send us the tracking number after you ship the item.
- Please do not send your purchase back to us unless we authorize you to do so.